Privacy Policy
ValleyLaunch
Effective Date: November 28th, 2025
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
ValleyLaunch (“we,” “us,” or “our”) does NOT share customer opt-in information, including phone numbers and consent records, with any third parties for marketing, promotional, or unrelated purposes.
All text messaging originator opt-in data is kept strictly confidential and used only to provide scheduled services, support, or updates you have requested.
1. Information We Collect
Personal Information:
We may collect the following personal information:
Name, email address, phone number, physical address
Payment information when you make a purchase or request a quote
Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information:
We may collect:
IP address, browser type, device information
Website usage patterns and analytics
Cookies and similar technologies
Customer Communication:
We collect information related to:
Service inquiries
Appointment details and preferences
Service history and customer feedback
2. How We Use Your Information
We use collected information to:
Provide and improve our services
Process transactions and payments
Communicate regarding inquiries, appointments, updates, or reminders
Enhance website functionality and user experience
Prevent fraud, ensure security, and maintain compliance
Maintain accurate records of your communication preferences and consent
We never sell or trade personal information.
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
Opt-In & Consent:
By opting into ValleyLaunch SMS services, you agree to receive messages related to:
Appointment reminders
Customer support
Service updates
Onboarding notifications
Account and operational alerts
You will only receive SMS messages if you explicitly opt in.
We maintain timestamped records of all opt-in actions.
We comply with TCPA, CTIA, and all applicable messaging laws.
Opt-Out Instructions:
You may cancel SMS messages at any time by replying:
“STOP”
You will receive a final confirmation message.
No further messages will be sent unless you opt in again.
All opt-out requests are processed within 24 hours.
Message Frequency & Content:
Message frequency varies based on your service usage
Messages are strictly related to services you have requested
We do not send promotional content without explicit consent
Help & Support:
Reply “HELP” for assistance
or contact us at:
Carrier Information:
Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes
Information may be shared with subcontractors only to support SMS delivery (e.g., message processors)
All other categories exclude SMS originator opt-in data and consent — this information will not be shared with third parties
We maintain strict data protection measures to secure your opt-in information and consent logs.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
We may share limited information only as follows:
Service Providers:
During business operations, we may share information with:
Payment processors
Appointment scheduling platforms
SMS aggregators/providers
Customer support tools
These providers are contractually required to maintain confidentiality.
Legal Compliance:
We may disclose information if required:
By law or legal process
To comply with lawful enforcement requests
To protect our rights, safety, or users
Business Transfers:
If ValleyLaunch is involved in a merger, acquisition, or asset sale, your information remains protected under this policy.
5. Data Security
We implement reasonable security measures including:
Encryption of sensitive information during transmission
Secure access controls and authentication
Regular system updates and assessments
Employee training on data protection
Breach notification procedures
Secure backups and disaster recovery protocols
While we strive to protect your data, no method of electronic transmission is completely secure.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Analyze site performance and user behavior
Improve website functionality
Remember user preferences
Measure the effectiveness of our services
You may control cookies in your browser settings.
Disabling cookies may affect website functionality.
7. Your Rights & Choices
You have the right to:
Access, update, or delete your personal information
Opt out of marketing emails via “unsubscribe”
Opt out of SMS messaging by replying “STOP”
Request details about how your data is used
Withdraw consent for future communications
File a complaint with a relevant authority if your rights are violated
To exercise your rights, contact us using the details below.
8. Third-Party Links
Our website may contain links to external sites.
ValleyLaunch is not responsible for the privacy practices of third-party websites.
This policy applies only to information collected directly by ValleyLaunch.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The latest version will always be posted at:
Significant changes may also be communicated via email or website notice.
10. Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, contact us:
By using our website and services, you acknowledge and consent to this Privacy Policy.